Hi James we are very sorry to hear the comments in your review. The landlord of the property you enquired on had informed us their preference for a long term tenant without pets, this was mentioned to you and Tamara when you requested a viewing. Nevertheless as you requested, we put forward your offer to the landlord for their consideration. There were several offers made on the property both with and without pets and on this occasion, the landlord chose to go with another applicant’s offer. We called Tamara on Monday to let you know the landlord’s decision but were unable to reach you. We would welcome the opportunity to clarify the points you raise and with that in mind, have tried to contact you. We also wanted to discuss other potential properties we have that may be of interest to you. We would love to help with your search and if you would allow us to please do contact the Harpenden Lettings team.