So, I am a Tennent at a property Ashtons are selling. I overheard the Viewing guide tell the buyer in not so many words that the neighbour will be happy when I move out. His reply was that it was the buyer who said this, even though you can hear the viewing guide saying it. I complained to the Branch Manager Joe Wilkes, this is the reply I received. " I am sorry for any distress caused but as my mother used to say, ‘sticks and stones may break our bones but words can never hurt me.’ I hope that you are able to get over this quickly." If Mr. Wilkes watched or even listened to the news, he should realise that name calling does more than break bones.