Hi Edward, I'm sorry to hear about these issues regarding your tenancy. Our Lettings team have advised me that this property is a landlord self-managed property, meaning your landlord completes all their own maintenance and collections, and these are completely out of Ashtons control. Please do direct any issues to your landlord directly who should be able to help. If we can assist in any way, please feel free to contact Nicola Park, Senior Lettings Associate, on 01582 463900 - she'd be happy to advise further. Thank you, the Ashtons team.