So, I am a Tennent at a property Ashtons are selling. I overheard the Viewing guide tell the buyer in not so many words that the neighbour will be happy when I move out. His reply was that it was the buyer who said this, even though you can hear the viewing guide saying it. I complained to the Branch Manager Joe Wilkes, this is the reply I received. " I am sorry for any distress caused but as my mother used to say, ‘sticks and stones may break our bones but words can never hurt me.’ I hope that you are able to get over this quickly." If Mr. Wilkes watched or even listened to the news, he should realise that name calling does more than break bones.

So, I am a Tennent at a property Ashtons are selling. I overheard the Viewing guide tell the buyer in not so many words that the neighbour will be happy when I move out. His reply was that it was the buyer who said this, even though you can hear the viewing guide saying it. I complained to the Branch Manager Joe Wilkes, this is the reply I received. " I am sorry for any distress caused but as my mother used to say, ‘sticks and stones may break our bones but words can never hurt me.’ I hope that you are able to get over this quickly." If Mr. Wilkes watched or even listened to the news, he should realise that name calling does more than break bones.

My experience with Ashtons was far from positive, and unless significant changes are made, I won't be using their services again. The agents I dealt with were unprofessional and disinterested during both the move-in and move-out processes. Even simple tasks, like getting my name correct in emails, proved to be a challenge. The move-in process was needlessly stressful. Communication during the application process was consistently poor, with long delays before receiving updates or actions from Ashtons. I often had to follow up via email. Documents were frequently not sent or sent to the wrong email, causing confusion and further delays. On move-in day, things didn't improve. Ashtons failed to provide the keypad combination for the front door when handing over the keys. The apartment was still being cleaned during the move-in, forcing the removals team to work around it. The check-in inventory was taken at the same time, rendering many photos useless as surfaces were covered in cleaning products. I never received a copy of this inventory. Communication issues extended to interactions between Ashtons and the landlord, leading to conflicting information on initial payments. This created a rocky start between myself and the landlord over 'missing' payments. The lack of communication persisted, resulting in my deposit not being properly protected during my tenancy. Ashtons showed a shocking level of disregard for this issue, placing full responsibility on the landlord and refusing to address it. I was stunned that a professional lettings company had no checks in place for the legal requirements of their landlords. As a tenant of Ashtons, it's unsettling to know that you're not guaranteed protection by them. When I raised the deposit issue with Ashtons, their stance was clear – they prioritize landlords over tenants. They downplayed the significance of the unprotected deposit and the landlord's threats of unlawful deductions. They continued working with the landlord despite this. Seeking advice from Ashtons proved futile; they discouraged pursuing legal action for compensation, falsely claiming tenants don't win against landlords. Their attempts to manipulate me into feeling wrong for challenging the landlord were particularly disheartening. The move-out process lacked proper communication from the team. However, I appreciated Ashtons' effort to minimize disruption during viewings for the next tenant by organizing them all on one day. Ashtons must reevaluate their approach to tenants and acknowledge the serious matters they need to take responsibility for. At the very least, improved communication is essential. Tenants should be kept informed about Ashtons' role in the tenancy, rather than having their name in all communications and contracts, only to disappear when issues arise.

We were shown around a rental property and put an offer in the next day. Then was told that we probably wouldn’t be suitable for the landlord due to length of time before we can move in and because we have a cat although they had our details. The most disappointing thing is that we were told we would get a call back in 5 minutes after putting our offer to the landlord but never had a call back and now the property has the let agreed. Good customer service should be to all who deal with the estate agents not just successful applicants. I’m response to your comments below. You did not inform us of preferences before hand and calling back Monday was not good enough as you said you would call back in 5 minutes on the Thursday. It would be more respected if just acknowledge when you have made a mistake rather than wording a reply to make it look good on this review page. Please don’t call us.

Most inaccurate company moto out there - ‘changing the perception of estate agency’ - you are the polar opposite, you are the epitome of why people don’t trust estate agents from my very own experience. Constant lies to try and pressure well - why not just allow for an honest transaction to take a place without spoiling it with lying ladies in the office (who are really poor liars too).... You are the very reason estate agency needs regulating.

I hope no one else has to live next door to a property managed by Ashton's. Total disregard for covid rules and noise. Utterly miserable year living next to disrespectful tenants and no support from Ashton's. Think carefully before picking your agent.No surprise that there's not a single Ashton's board in our village, people talk!

Always thought Ashtons was the best of Estate agents !! As have been with a few .. but their choice of landlord is not acceptable, they should only take on properties that are fully checked and have EICR certificates ???? Well I can assure you mine has not !! It was all done privately by the landlord and his friends !! After having electricians around to fix the completely live back splash in the kitchen and the metal light switches around the house !! And the bare wires hanging out of an old socket in my 8 year olds bedroom AND the normal extension cable drilled through the ceiling of the BATHROOM!! you question what checks where Put in place if any ?? Now all I ask is him to fix a dishwasher with nothing for 3 months !!!!! Ashtons has gone right to the bottom for me I have never had this level of non existent response and failure to do anything about anything!!!!!