Dear Brett, Our sincere apologies that you feel the service has not been up to standard. Unfortunately, the landlord of the property you enquired about has a lot of viewings already booked in, and they have stipulated that they would like all viewings to go ahead before making any decision on a new tenant. We have instruction to ensure any potential tenant has viewed the property before taking an application. We can sympathise with you, as we do appreciate it is difficult for you to view when you are not in the area and that you have been looking for some time. As we hope you can appreciate, the lettings market in this price bracket is extremely busy and we are taking several applications per property. Your credit score or ability to proceed was not discussed and would not be questioned at this stage. Our team members would also not say ‘…you should try listening…’ no matter who is on the call or what the call is regarding. We can assure you that we pride ourselves on our customer service and apologise if you feel you have not been treated in a professional manner. We would be more than happy to discuss further if you would like to call us on 01423 569007.