Dear Mr Buckingham, We are sorry to hear that you are not happy with the service provided and can assure you that we always pride ourselves on fairness and integrity. Allowing access into the property is stated in the tenancy agreement, and as I hope you can appreciate, we also have an obligation to the landlord to find new tenants – many of them rely on the rent to pay mortgages. We always strive to work around the time frame of tenants as we appreciate people lead busy lives and never want to intrude if not convenient. The deductions you refer to are from work required to the garden to bring them to the same order as per the start of your tenancy. This is why we employ a third-party company who give an impartial view of the condition. You will see from the deposit return adjudication that the cost of this was split 50/50 between yourself and the landlord. If you wish to discuss anything, please feel free to give us a call on 01423 569007.