Thank you for sharing your feedback. We are truly sorry to hear about your experience and the frustration it has caused you. Providing exceptional customer service is at the heart of what we do, and it’s disappointing to learn that we fell short in this instance. We appreciate you bringing this to our attention, as it allows us to improve our processes. It’s possible that your initial calls were handled by our out-of-office service, which might explain the confusion regarding the availability of our branch manager. However, this does not excuse the lack of follow-up and communication you experienced. We would love the opportunity to make this right. Please feel free to contact our office directly and ask for Peter Heath, our Sales Manager, who will personally assist you with your enquiry. Peter is committed to ensuring all our clients receive the highest level of service and will be happy to address any concerns you may have. Kind Regards, Dawn, Office Manager