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Country Properties - Hatfield

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5
16.12.2015
Service Excellence at Country Properties Hatfield

Country properties staff when selling our house and buying another were fantastic. The staff are down to earth, friendly and approachable and nothing is too much trouble. Everything in the selling and buying process ran smoothly and Country Properties helped sell our house to a reputable buyer and find us a beautiful house of which we are very happy in. Linda kept us up to date from start to finish and was very on the ball and Charlie was a little star. I wouldn't choose any other agent as this bunch are definitely the best.

4.00 /5

My first tenancy managed by Country Properties Hatfield and I would like to say I was given a very professional service throughout firstly with the viewing with Jodie and the ongoing services provided to the end of the agreement mainly dealt with by Audrey. A really good experience throughout.PositiveProfessionalism

Reply from agent

Dear Ian, Thank you for your excellent review, it is appreciated. We are pleased that you had a really good experience and were given a professional service throughout whilst renting through us. It would be good to know what we could we have done better for you in order to have earn that extra star from you? Best wishes, Linda, Zoe and all the team at Country Properties Hatfield.

4.00 /5
24.08.2016
3.00 /5
Reply from agent

Thank you for your review and feedback, much appreciated.

1.00 /5

I contacted this estate agent to discuss selling my property and initially spoke to someone who assured me they would confirm an appointment soon. However, I never received any confirmation. I followed up several times, leaving multiple messages for the sales department, but no one responded. Frustrated, I called again and asked to speak with the branch manager. The person who answered couldn’t be bothered to check if the manager was available and showed no interest in helping. The lack of professionalism and basic communication is appalling. I am genuinely surprised by the number of 5-star reviews this estate agent has, as my experience has been nothing but disappointing. Poor communication and a complete disregard for customer service make it hard to recommend them.

Reply from agent

Thank you for sharing your feedback. We are truly sorry to hear about your experience and the frustration it has caused you. Providing exceptional customer service is at the heart of what we do, and it’s disappointing to learn that we fell short in this instance. We appreciate you bringing this to our attention, as it allows us to improve our processes. It’s possible that your initial calls were handled by our out-of-office service, which might explain the confusion regarding the availability of our branch manager. However, this does not excuse the lack of follow-up and communication you experienced. We would love the opportunity to make this right. Please feel free to contact our office directly and ask for Peter Heath, our Sales Manager, who will personally assist you with your enquiry. Peter is committed to ensuring all our clients receive the highest level of service and will be happy to address any concerns you may have. Kind Regards, Dawn, Office Manager

1.00 /5

Suddenly getting emails 15+ years since living in the area as a student. Sort your data management out.

Contact details
Opening hours
Monday-Friday: 09:00 - 18:00 Saturday: 10:00 - 16:00
Address

7 The Broadway, Hatfield , Hertfordshire, AL9 5BG, South East, UK, AL9

Whether you’re selling, letting or buying property in Hatfield, we help you every step of the way. Our dedicated, professional team provides expert guidance 24/7, so you always know what’s happening. Having been established in Hatfield for over a decade, we’ve got the local knowledge you need to make informed decisions about your property. Get in touch today.

Our team

Tim Hastilow

Jodie-Leigh Smith

Linda Payne

Zoe Grist

Audrey Brennan

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No marketing information available

No awards information available

No memberships information available

No marketing information available

No awards information available

Reviews
About
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