Myself and my fiancee put in offer for our first home through Manning Stainton. After a week we had had no response either way and chased them up to see what the situation was only to be told they "hadn't received our offer because it had gone to their junk mail" despite it being a direct reply to an email they sent trying to cover themselves by saying it wasn't high enough anyway. A week later we thought we'd give them another chance and booked a viewing for a different property. After waiting for 10 mins outside with no signs of anyone being present, we called the office only to find out they'd booked it for different property entirely and we'd wasted our time again. Maybe we were just very unlucky but we made a conscious decision to avoid any other houses sold through them after the terrible start they had with us.