You never find out how good a company really is, until something goes wrong usually. The boiler in our house just stopped working about a month ago; which is never good in the colder months. Whitegates and most notably Gemma, organised to get an engineer out to us by the next day and a little less than a week later; we had a new boiler. She kept us updated throughout over the phone and email and not only that; she also arranged to drop some heaters off so we wouldn't be cold in the house! Not only that; she called us a few days later; just to check that we were ok! Awesome... I was staggered how good the customer service was - having experienced a boiler that needed replacing at a previous house we had rented from a different letting agency in the past (which was a total knightmare) the difference in how Gemma and the team handled it was "night and day" with our only other point of comparison. Gemma and the team are awesome!!PositiveResponsiveness, Quality, Professionalism, Value