Absolutely awful agency. My worst experience ever. I agreed the price with them in February as STC and not even in May the sellers didn t find anything to buy. What business is this when they sell something actually they don t have. This agency didn t send me updates, refused to answer my emails when I asked for updates. They should have been honest from the begining to tell me that I could wait 1 year to have this house. And of course I would have looked for something else. They didn t tell me the truth. They just wanted to secure the sell in long term, blocking the buyers. After 4 month they should have asked the seller to rent somewhere and to search for a property after. I paid for the survey, I arranged my mortgage and I ended up waiting for these people (Bitterne brunch, Sharron and Rebeckah) to tell me how long I have to wait. They didn t bother to communicate with me or to talk to the seller for a solution. Four month I was waiting for the seller to buy something and the agency didn t care. Don t buy houses for them because they are liers, rude and you will end up in rent loosing lot of money. AVOID !!!!