Good afternoon Des. We appreciate you spending the time to review our service and regret that you didn't leave a comment for us to see where the problem might have been. In this case however we cannot find your name on our system as either someone who has sold or purchased through our branch or company, so we are unsure how you reviewed our service. Please therefore feel free to contact us directly so we can establish the reason for the 1* review and help accordingly where we are able- kind regards - Steve White Partner