Good Afternoon, We’re really disappointed you’ve not had a service that you felt was acceptable from us, we have managers based in every branch who would have been happy to discuss your issue personally and try to resolve your complaint. The reason a property will have still been listed on Rightmove is that the sale would have only been recently agreed and we are waiting for the buyers to provide solicitors and ID to allow us to remove the property from the market. We highly value all enquiries and would welcome a follow on conversation with you. Please contact Andy Smith on 01442 260025 to discuss further.