Horrid Staff caught red handed lying many times

I had to raise an official complaint about the Simmons and Sons Henley office staff in particular Patrick Dixon. Generally they treated us very badly as renters but my main complaint is actually about the rude, unprofessional and inappropriate way your staff consistently behaved. They were caught red handed lying many times. Too many issues to list all of them but worst ones were. Simmons were happy to rent a mouldy house which was so bad it lead to breathing difficulties. Would not be put through to Patrick on the phone as told he was not in, but if you called using a false name would be put straight through. Told face to face by Patrick that they could not pass on a letter to the landlord as they were on holiday, so I drove round to the landlord immediately and gave the landlord the letter personally. The worst and final insult....... While standing outside the branch office looking at Patrick Dixon through the window sitting at his desk, I called him on my phone. I was informed by the lady that answered that I could not speak to Patrick Dixon as she “honestly could not find him”. I then walked into the office while still on the phone and pointed out that he was sitting at his desk in the same office just but 5 meters from her. Patrick Dixon then even claimed to have just entered the building, but I was standing next to the door and was watching him sat at his desk as the phone rang so there were further lies to try to cover up the first appalling lie. Patrick Dixon then even then admitted to not having sent the receipts as they were not ready even though he had claim he had a few days before. Yet another lie. I had to go to the head office and they sorted things quickly so my poor review is aimed at the totally incompetent morons at Henley branch. 3 months of hell to sort a deposit, Do not use these Jokers