INCOMPETENT - the are a disaster. They get everything wrong and no one cares. One of our tenants left not to work with them. We were silly and continued for another year with different tenants. We had a "all included" contract with them, the best they are supposed to offer. They got all the check out wrong, the check in wrong, we couldn't claim any deposit from the previous person because of them, the professional cleaning was a joke and had to do it twice (we paid), they lost the keys, tenants ended up in a hotel, during the tenancy they asked us to pay the same thing multiple times and chased saying we hadn't paid, never did the quarterly check ups that they are supposed to do, never passed any requests from the tenants to us, they lost the deposit when the tenancy ended... and none of them care. They are flippant and couldn't care less about customer service. I'd be ashamed to work somewhere like this.