Kings Group

employ people that can read or stop continually pushing junk mail through my letter box

Absolute nonchalant attitude towards landlords. They take their commission immediately at the start of a tenancy then don't care at all when rent is not paid. They can't even serve Section 21 Notice correctly on the tenant. One of the staff members even gave incorrect advice regarding landlords insurance. Nearly cost me loads of money if I had not done my own research! What's more, they had spare keys cut, charged me for them and when tenant couldn't get in King's turned up and said that the keys they had were 'faulty' and tried to get me to pay for a locksmith. Avoid at all costs.

If you're ever in the position where your agent attempts to sell your house to an un-mortgageable buyer and no one notices until after you have exchanged contracts (on both sides of your chain), you're then involved in months worth of legal issues, King Group WILL try to charge you their commission.. Change your contract wording to state commission becomes payable upon completion, not on exchange of contracts. Even though my contract was amended to state 'no sale, no fee' they are still perusing their fee. I have now had to instruct a solicitor to try and uphold our contract. Formal complaints have been submitted, complaints will also be submitted to The Property Ombudsman and the National Association of Estate Agents.

Just lying thieves, don’t believe a single word they say. People of Waltham Abbey stay safe and strongly avoid.

An absolute disgrace. They haven't fixed a broken boiler and an oven in 6 months. Very little hot water since moving in and no oven now for a month or so. No repairs done at all. We have a two year old and pay them £1650 every month. About 50 emails and probably over 100 phone calls to both agency and landlord to fix 2 things and nothing. Not competent and no care. Now they've walked away from the agreement half way through, they no longer are the agency for the property, they won't even talk to me. Shocked! Just us and the terrible landlord now. Steer clear!!! Stay away. Worse agency we've ever had who set us up with the worse landlord we've ever had and paying £1650 for thr pleasure. Going to the media and getting this viral.

Very disappointing that we had to write to them about being racially discriminating in relation to showing of properties for sale.

Viewed a flat to rent in Hertford,had the forms sent over,I called at the beginning of the week to say I was happy to pay the holding fee straight away as we didn't want the flat to go,was told we couldn't until the forms were sent in,had some trouble getting everything together immediately and finally got them in by Friday,to be told another couple had viewed the property and sent in their applications and now it was up to the landlord to decide,to which he chose the other couple,absolutely furious that we weren't informed there had been more interest in the meantime after specifically telling them we wanted to take the flat (which was £200 cheaper than the property we currently rent,and have great references so knew we wouldn't have a problem). Obviously won't be using them now for future properties.

1 star