Overall I was pleased with the service I received from Rachel and Catherine. . I was selling a house without any chain or mortgage to consider. A cash buyer was found very quickly but then the sales process took far longer than I thought it should have done. In part this was because I didn't have all the correct documentation but I felt this should have been noted at the beginning and steps could have been put in place to get the documentation from the start. There should be some sort of checklist to ensure all is in order. Ryder and Dutton have higher fees than other estate agents as they say they will liaise with solicitors and keep you informed of progress. My main complaint with the service was that I didn't find this was the case and only by enquiringly was I informed of what was happening. I found the lack of information quite frustrating.