Thank you JNP Sales staff, you are all such nice people! After going through a hellish experience trying to buy a property in London with an entirely separate estate agents that took almost 6 months and resulted in failure, my partner and I warily started the second attempt of buying our first home. But this time through JNP. Safe to say, we had no need to be wary because JNP were exceptional. We were absolutely blown away by their professionalism. We placed our offer in mid May and completed in the beginning of August which was a stark contrast to our previous experience. But enough comparisons, here is where JNP really outshines the competition and why we as first time buyers, strongly recommend their services: 1) Communication skills: From the price negotiator who got us a brilliant price to the sales progression team who were fantastic, the staff regularly called us to check in and answer any concerns/assist with chasing enquiries. Shoutout to Jan in sales progression, you're an absolute credit to the business! We felt so lucky to have you assist us with our purchase. 2) Bedside manner: Even though we technically weren't their client as we were buyers not sellers, JNP treated us like adults and we felt that they were being upfront and honest with us throughout the process. No lies to exploit our lack of knowledge, no bullying or pressure tactics. Just kind, efficient, polite and honest. They even gifted us a bottle of sparkly when we completed, how thoughtful! 3) Flexibility & Patience: We viewed our property twice and even had a surveyor come afterwards. JNP never kicked up a fuss or pressured us to exchange at all. They respect your rights as a buyer to be satisfied with the condition of the property before you commit yourself to buying it. I can't recommend them enough, if we look to move elsewhere in the future then I'm sure we will be coming back to JNP.