Although the purchase of our new property had been an actual nightmare from the second we bid to exchange of contracts, it was not caused by JNP (the sellers agent) and Caroline Castle our negotiator was the most helpful person throughout the process. Caroline pushed solicitors and my agent right form the off, always called me back when she said she would (which, believe me, doesn't happen throughout the chain) constantly keeping us updated in a very friendly and professional manner. We had so many delays caused by all sorts of issues, which although fairly standard in a sale/purchase with a chain, seemed to happen at every turn with our chain, and although she was as frustrated as we were, Caroline made it all the more easier for us knowing we had someone fighting our corner. If we ever sell again, JNP will be the agent, but only if Caroline is in charge :-)