Emma Cross is a superb ambassador for JNP in the work she does in the 'Sales Progression Team'. This is the liaison between the 2 parties to the sale and also the 2 respective Solicitors. I would say this has to be a difficult role. However, Emma did not live up to her name, was never 'cross' but always, polite, professional & responsive. She kept her cool and focused on the outcome for the client, whilst also challenging the buyer & Solicitor where necessary (and this was required!). A huge asset, thanks Emma, you're a star! Regards, Chris & JackiePositiveResponsiveness, Professionalism