Just to be clear, this is a review regarding JNP Lettings. Over the 8 years of renting across the country I have not had such a bad tenancy experience. From the moment we moved in we've had to chase them for every little thing. Felt like we did their job for them. The team is highly under qualified and poorly trained but most of all - they do not care about you. If you are renting with them, check your tenants rights as they won't follow theirs. We spent a year being treated like second class citizens and we do not wish this to anyone. It was a stressful and unpleasant year. Quick advise to JNP staff - don't work in customer service sector if you don't like or care about other people. Now that we are home owners, we will at no cost ever advertise with JNP and will make sure to share this with many people in the area.