This estate agents are the worst I have ever dealt with. Not only are they horrendous at getting back to you during a difficult situation but they are incredibly rude. In the last year of my contract they have made every effort to make everything difficult for me and my family who lived in their property. Even on moving into the property they had not given the house a professional clean as promised and previous tenants had left items in the garden which they still hadn't moved by the end of our tenancy. We still have no idea how much they are taking off our deposit because there is constantly a break down in communication and they gave myself, my brother and my husband a horrendous review for our next estate agents claiming that 'we were appalling tenants' and that they needed to bring in pest control which is completely untrue. They didn't even allow us to make sure the house was professionally cleaned at check out, even with us asking if we could even pay for an extra days rent to make this possible. I have never been so outraged or upset with an estate agents in my life and they have done nothing but make our lives a misery. Please do not use them, it will give you more stress than you've bargained for.