Agree with Luke and Sophie. I wish I have read about the reviews last year before renting with them. Never had so much stress living anywhere, and I have always been very careful looking after the properties as much as I can. This is the worst experience we have had with any company. If you are reading this review, please make sure you avoid them. When I have some time I will write down the details about our experience. I wish I can at least save somebody from repeating what we have been through.