Wow what an amazing agent to deal with! As a first-time buyer, I found myself dealing with a seller who had a particularly awkward solicitor, which could have made the whole process much more stressful. However, Lisa at JNP sales High Wycombe was absolutely incredible at acting as the middleman, ensuring that both the seller and I had our queries answered fairly and promptly. Her ability to navigate the situation and keep everyone on track and happy made all the difference. The communication throughout was excellent, and I always felt kept in the loop. Caroline, who conducted our viewings, was a breath of fresh air. She was straightforward and no-nonsense, which really set her apart from other agents we had encountered, who often left us feeling uncomfortable with their tactics. Caroline’s honesty and direct approach were exactly what we needed. There was no fluff and she was honest. She steered us away from a property that would've been too much work for us despite it being a great location. We're so happy we took her advice and went with another of their properties Finally, Martin, who showed us around the property on our last viewing before exchange, was fantastic. Despite us being late due to traffic, he was incredibly understanding and still made time for a thorough viewing. He pointed out all the important details we needed to bear in mind, what elements of DIY to look into, particularly around repairs, and really helped us feel confident in our decision. He was knowledgeable beyond what youd expect from a typical agent. What stood out the most was how much the team genuinely cared about us as first-time buyers. We got a nice treat upon collecting our keys. It made turning those keys into our new door even more special. They were not just focused on the seller, but really made an effort to ensure we were informed and comfortable throughout the whole process. I would highly recommend this team to anyone looking to buy or sell. They went above and beyond.