This estate agent is terrible. They’re the worst company I’ve ever had to deal with in my life and I’ve dealt with some bad ones. If you want stress in your life, give them a call. They found us two buyers and neither of them had any real due diligence done on them. We were told that the second buyer had the majority of the money in cash and only needed a small mortgage. This turned out to be a blatant lie. They allowed us to be messed around for 19 months in total. We found this estate agent to be very untrustworthy and they will just tell you anything to keep you onboard. We only seemed to have any progress when we said we would move the property to another estate agent. We would believe that progress had been made and stay with them, mainly because we didn’t want to start the whole process again, each time we agreed to stay with them, the lies would start again. The original person we dealt with at the valuation showed no interest in helping us and just said we would have to give two weeks notice to leave them. That’s the level of customer support you’ll receive from this company. Eventually we decided to move the property to another estate agent in High Wycombe and they found us a buyer within a week and proper due diligence was done on the buyer. The sale completed in 4 weeks. JNP haven’t apologised for the way they treated us and I can’t stress enough how bad they really are.

Very unprofessional service, I rented a place via JNP, the whole rental process was alright, however, when I moved in the house, the TV antenna seems have issues as my TV can't get any singal at all. I had raised the issues to the property management team nearly 2 weeks, still not get fixed and I have been calling and email to get the update, still no reply at all.

Update since moving out of the property - be aware JNP will try to hold onto your deposit for the most ridiculous reasons, £100 for dust on a lightbulb and a small amount of water in a defrosted freezer for example. Don't be afraid to challenge them, they obviously do this thinking most people won't fight it but we got our money back for this most underhand of tactics.NegativeProfessionalism

All the emergency contact numbers are wrong, the only one that was answered was answered by someone who no longer works for them. They left us with a leek for weeks only deciding it was serious enough to do something about it after we said we wouldn't allow them to conduct veiwings anymore because the leak had spread 10ff across the carpet into the wood floored living room. They conducted veiwings late regularly and didn't warn us if they where canceled, didn't turn of lights or even shut the front door properly when they where done. Should be surprised they didn't care cause even when prospective viewers complained about walking through puddles to get into the property the agents brushed them off saying or was being fixed. Even then it was only after we threatened to stop veiwings that they gave us a dehumidifier which we had to pay to run in the middle of an inflation crisis, while being sicks from God knows what water was leaking into the flat for weeks. I wouldn't rent with these guys again if they paid me to between the horrible treatment in the last week and the general arrogance and hypocrisy of 90% of the rude staff who work there's is utterly atrocious.

Would definitely not recommend jnp based on our recent personal experience. Formal complaint made and no reply after two weeks. A once local company who cared about their reputation, today this is not the case which is very sad indeed

I've been a landlord for 20 years.Then I had the misfortune to rent via jnp for the last 2 years and I can honestly say they are the worst agent I've ever come across; they don't return calls, they don't support when things go wrong, honestly a total shambles

We completed a job for Jnp which has been 4 months and still no payment