JNP overpriced the property from the start which reduced the number of property viewings. Only once we had another High Wycombe estate agent undertaking a duel listing did JNP become proactive. Once sold, Jan, a JNP aftersales rep looked after the interface between the parties and she was fantastic and provided a 5* service. I would highly advise that you do not use JNP conveyancing, instead, I would recommend using a local, High Wycombe solicitor. We used Allan Janes LLP on Easton Street for elements of our sale and they were amazing.

Agency failed to respond to me after repeated attempts to contact them

Fair okay customer care/service...

JNP lettings management are only interested in bookings .. They never pick up the phone, don't even think about leaving a message on their answer machine . Provided nothing ever goes wrong .ie leakings , failed electrics , heating packs up , rats infestation .. then you'll be happy happy

Do not use the conveyancing team that they recommend! I cannot emphasise this enough. Absolute shambles of a company which is the opposite to the service we've received from the branch but I had to leave the low scores to state that the company will not get back to you ever,nor will you ever be given a proper moving date to work towards and nor will they look into any legal bits for you. We were given the impression that our sellers we're using the same company wrongly as we wanted a quick sale and purchase but it's been far from it considering we started paperwork back in October. The company also got hacked so your information may not be that secure as if they're delivering a bad service god knows what kind of measures they've put in place. Most of the correspondence comes through the branch which is not what you're paying for and it just adds delays. Everything is done via an online portal which is most complicated as you are left to read through email chains between the solicitors and left to make head or tail of it yourself. We also got quoted 25k stamp duty instead of 12 so good job I challenged it and used our broker to back us up. Use a local and trusted company.