They never pick up the phone when you have an issue or want a house viewing ! I called about 6 times 2 days in a row and no one picks up the phone. Worst agency ever, wouldn't recommend to anyone. Avoid like the plague.

Moved out of property on 27th of December. Havent received any communication regarding to my deposit and when I called them Ive been ignored. Poor phone communication and they dont respond to any emails. I do not recommend it to anyone. During tenancy also had issues with contacting anyone from property management.

Had a horrible experience with them while looking for properties to let in High Wycombe. They never call you up or even reply on email to any of your queries . Called them multiple times asking for a viewing date and each time they confirmed they will send an email confirmation but never did. Had other 3 appointments lined up for apartments I was interested in and all of them were cancelled abruptly. I had heard good things about them and went to them first . Would not recommend to anyone going ahead .

Unfortunately I didn’t receive a very good service from JNP lettings department. I had to chase countless times regarding an offer when it turns out there had been a response sitting in their inbox for a few days. I then had a very rude and sharp person on the phone ringing me back with very few details regarding the offer. I then followed up asking them to call me with why the landlord had said a certain thing and over 24 hours later I am yet to hear from them. The tone of voice from the lettings agent was rude and unacceptable. I won’t be trying to view any of their properties again.

I don't want to give them 1 star. I think is to much in terms of letting. Not professional at all. I moved in a house let by them and on the period of process with paperwork they didn't call me a single time. In terms of sorting problems agreed between me and them they didn't respect the dates and they didn't respect the deal between me and them. I will never want to deal with themNegativeResponsiveness, Quality, Professionalism

Rented a property through jnp and at first everything was fine very quick at responding to emails and phone calls however once i rasied issues concerning damp and mold they became very unhelpful, took up two weeks to get a response from them regarding the situation overall i think it took three months before they sent an electrician out to check the dehumidifier which was working and i told them it was. Nothing was done till after we moved out and we left early even after paying the last month because i decided after having over a £1000 worth of damage done to my personal property i was done, but the laughable part was them telling me i could be held responsible for any mold or damp damage to the property even though i notified them. Though from looking at reviews they dont seem to care for lettings just sales maybe they should only sale cause clearly they only care about the money and nothing else. Avoid this company with a passion if your renting! Also its a bit funny how they dont respond to bad reviews only good ones, i think thay says it all no?

Me and my wife were meant to view a house in town centre of wycombe at 10:30 this saturday. We went there by 20 past 10 just to make sure we are not going to be late. Waiting outside the property for 25 minutes trying to call the phone number left in the email of the confirmation , we get no answer ... we are coming out the car to get close to the house just to make sure the agent is not missing us , and in the end we get a call back from them saying that the agent Simon was outside the property waiting for us 15 minutes from 10:30 left us a voicemail and left. It is absolutely incredible we where there all that time we where trying to call them wondering where they are and never received any messages... i had a bad experience regardin the situation and i will never go back to JNP HIGH WYCOMBE ... We took 2 days off from work just to see the property eventually renting for an year at least , and then beeing let down by the staff ...! I will low rate the experience and next time be more carefully with this kind of situationsNegativeProfessionalism

Less than 1 🌟 Arranged a viewing with Lloyd for Saturday at 11:30 am. Arrived only to be left waiting, tried calling the office and no answer. Luckily the previous tenant showed up with their removal people. She called her contact as she was not made aware of any viewing taking place. They advised nothing was booked in on their system and asked that we call the office. The office that doesn't answer the phone of course. We decided that if a company is this poorly managed and unprofessional then they aren't worth getting involved with. Try your luck if you dare, but be prepared to be very disappointed.NegativeResponsiveness, Quality, Professionalism

RACIST and affected my CREDIT REPORTac. Made me consent to a credit check on the basis that the landlord would proceed with my offer. Then made me wait 3 days as they apparently "couldn't get hold of the landlord" Even though they continued to hold viewings for the property over the weekend. Then stated a number of outrageous stipulations (which was never outlined before) in order to try and put me off from proceeding with me offer. RACIST company. I felt nothing but discrimination from the way i have been treated. I will forward all of my correspondence onto the financial Ombudsman to review.NegativeResponsiveness, Quality, Professionalism, Value

Take ages to reply, ended up dealing with 4 agents for 1 house. Then showed interest in the property as the first applicant interested, was told they were closed for a week so not to worry about other people putting offers and viewing the property... and came back to them having seen another 8 people greatly decreasing my chance of being accepted.. complete waste of time and energy and the process is a load of waffle.. genuinely wouldn't want anyone else wasting their time so bare this in mind. From viewing other reviews, seems to be a pattern with the "selection process"NegativeResponsiveness, Professionalism