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JNP Estate Agents - High Wycombe

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Very unprofessional service, I rented a place via JNP, the whole rental process was alright, however, when I moved in the house, the TV antenna seems have issues as my TV can't get any singal at all. I had raised the issues to the property management team nearly 2 weeks, still not get fixed and I have been calling and email to get the update, still no reply at all.

Reply from agent

Thank you for your review Lee. I believe you have spoken to Semra Ashraf, Senior Property Manager, and that you are also liaising directly with your landlord regarding the maintenance issue. Should you have any further issues, please do contact Semra on 01494 520555.

1.00 /5
Reply from agent

Thank you for your review Dawn. Tracey Hickford, Lettings Director, is liaising with the Landlord of your property to resolve this issue and will be in touch soon. Please do contact Tracey on 01494 520555 if you have any questions in the meantime.

1.00 /5

Update since moving out of the property - be aware JNP will try to hold onto your deposit for the most ridiculous reasons, £100 for dust on a lightbulb and a small amount of water in a defrosted freezer for example. Don't be afraid to challenge them, they obviously do this thinking most people won't fight it but we got our money back for this most underhand of tactics.NegativeProfessionalism

Reply from agent

Thank you for your review Abigail. I’m sorry that you are not happy with the service you have received during the end of your tenancy agreement. Please contact the Property Management team on 01494 520555 if you would like to discuss this further.

1.00 /5

All the emergency contact numbers are wrong, the only one that was answered was answered by someone who no longer works for them. They left us with a leek for weeks only deciding it was serious enough to do something about it after we said we wouldn't allow them to conduct veiwings anymore because the leak had spread 10ff across the carpet into the wood floored living room. They conducted veiwings late regularly and didn't warn us if they where canceled, didn't turn of lights or even shut the front door properly when they where done. Should be surprised they didn't care cause even when prospective viewers complained about walking through puddles to get into the property the agents brushed them off saying or was being fixed. Even then it was only after we threatened to stop veiwings that they gave us a dehumidifier which we had to pay to run in the middle of an inflation crisis, while being sicks from God knows what water was leaking into the flat for weeks. I wouldn't rent with these guys again if they paid me to between the horrible treatment in the last week and the general arrogance and hypocrisy of 90% of the rude staff who work there's is utterly atrocious.

Reply from agent

Thank you for your review Alisha. We are sorry to learn that you have not been satisfied with the service you have received from us. I believe you have spoken to Ria Savin, Senior Property Manager today and she is dealing with your complaint.

1.00 /5

Would definitely not recommend jnp based on our recent personal experience. Formal complaint made and no reply after two weeks. A once local company who cared about their reputation, today this is not the case which is very sad indeed

Reply from agent

Thank you for your review Danny. Once again please accept our apologies that you have had to complain about the service you have received whilst selling your property with us. I believe you have been speaking directly to our Managing Director regarding this.

1.00 /5

I've been a landlord for 20 years.Then I had the misfortune to rent via jnp for the last 2 years and I can honestly say they are the worst agent I've ever come across; they don't return calls, they don't support when things go wrong, honestly a total shambles

Reply from agent

Thank you for your review. I’m sorry that you are not happy with the service you have received during your tenancy and understand that you have spoken to Taz Riaz, Senior Property Manager since posting this review. Please contact Taz on 01494 358900 if you would like to discuss this further.

1.00 /5
Reply from agent

Thank you for your review Anna. I’m sorry that you are not happy with the service you have received during your tenancy. I know that you have been speaking with Trefton so please do phone him on 01494 520555 if you would like to discuss this further.

1.00 /5
Reply from agent

Thank you for your feedback Adele. We have tried to call you but have been unable to reach you. Please call Lloyd Buston on 01494 520555 to discuss this further.

1.00 /5

We completed a job for Jnp which has been 4 months and still no payment

Reply from agent

Thank you for your review Sam. I believe the Lettings team have spoken to you regarding your outstanding invoice.

1.00 /5

I would give them 0 stars if I could. The worst agency ever!!! They make you waste your time! If anyone is really interested in buying a property, please do not use them.

Reply from agent

Thank you for your review Mathura. We are sorry to learn that you have not been satisfied with the service you have received from us. Unfortunately we can’t locate your contact details so please contact Nathan Dowie, Valuation Manager on 01494 528000 to discuss this further.

Contact details
Sales Phone:

01494 528000

Opening hours

Unknown

Address

27 Crendon Street, High Wycombe, Buckinghamshire, HP13 6LJ, South East, UK, HP13

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