Had a second viewing at a property which me and my partner had booked with Mark. Having had a conversation and switching Saturday's off work which he was fully aware of I booked in for 11 however when I tried to ring at 10:45 to say we would be 5 minutes late, I kept getting disconnected from Stacy's phone. Eventually when I got through to Mark at 11:10, firstly he was extremely harsh and rude, I asked and began to inform him that we had a booking at 11 but was cut off to "Yeah, you weren't there". Never have I EVER been spoken to in this Way, especially with the intention of spending good money with a company. No communication skills, my first viewing with him he only spoke down and condescendingly about "stupid no shows who have missed out". No care or communication. I personally will be avoiding this company and my only advice is that if Mark is your letting agent. Cancel