Thank you for taking the time to share your feedback. We would like to take this opportunity to clarify our role in this matter. As the appointed estate agents, we manage communication between tenants and landlords, but we are not the legal owners of the property. This limits our ability to directly resolve ownership disputes or intervene in legal matters. We understand your frustration, particularly as the situation is now being handled by solicitors. Given the legal nature of this issue, we can only act as intermediaries and pass on information to the relevant parties. While we strive to maintain clear communication, there are aspects outside of our control. We sincerely regret any inconvenience you’ve experienced and appreciate your understanding. Should you require any further assistance, please do not hesitate to contact us.