You couldn't get worse service, following the death of our mother we had the property valued by three agents, we choose Hegartys seaham as this is who our mother dealt with during her purchase 10 years ago. The photos were terrible, the floor plan was incorrect and made the small bedroom appear to be the larger one, the description described a small bungalow as "deceptively large". After two weeks on the market They called advising people were stating the bungalow was too small, I advised them to change the description, which they never did, I also advised they floor plan was misleading and this was never updated, They suggested we change the advert to a guide price which I agreed to. I then noticed they had dropped the asking price by £10,000 pounds. 2 months after putting the property on the market with them we sent them updated photos and asked them to update the website. A further 3 months after this they called to advise no one had viewed the property for 3 months and we needed to drop the price again Hegartys valued the property now the want it price dropped by £20,000. A few weeks later we start to get calls asking us if we would like to put the property on the market with them. Enough was enough and at 5 months we gave them notice, the day they were meant to stop marketing the property I had to contact them again to which they replied saying sorry they had missed the notice as someone had been on vacation. We also asked for a copy of the EPC we paid £90 for and have never received it The property is now marketed with someone else, the photos, floor plan and description are perfect, we average one viewing a week on and have someone interested, pending offer on their property, after 3 weeks. Hegartys sales team still call us monthly to ask if we would consider marketing our property with them, I have never been party to such incompetence from any business, they should be ashamed of themselves. Update within two months of being on the market with another agent the property is sold stc without the huge price drops