We were supported by Lucy Cratchley and she was super helpful and understanding throughout (what ended up being) a very stressful and unnecessarily lengthy process. She was communicative, efficient, responsive and very personable, even when we were really frustrated. She did everything in her power to push things along and was genuinely delighted for us when it all came together at the 11th hour! Estate agents sometimes get a bad rep, but she defied this. I would highly recommend working with Lucy, she was great.