Very difficult to get a hold of on the phone or via email. They took months to fix a broken door lock, meaning we were not safe and our insurance was invalid for a very long time. When you can reach them, they constantly offer call backs that they never deliver, so it's impossible to have a professional conversation. Promised action on so many things that were never resolved, include a serious leak from the above flat which led to damage to our property. Like a lot of agents, they only care about taking your money when you move in. After that, they wipe their hands of any serious responsibility. Really disappointed, and glad to be moving away from Sawyer and Co.