Just generally had all over bad experience of them as a letting agent. When I viewed a property and asked if it had damp they flat out lied to me about the issues the property has (it has serious ongoing issues with damp) They are slow in returning any contact or doing anything with the property. They don't really seem to have a clue about the property. Our flat has a fire alarm wired to the building upstairs which means if it goes off we need access to the upstairs hallway to turn it off. The upstairs hallway also has our electricity meter and after asking for a key repeatedly they have done nothing. We have already had to leave our flat for the best part of a day because we could not turn the alarm off. Even when I can pin one of them down they say they will sort things but rarely will anything comes of it. The oven in our flat doesn't work and again after mentioning it several times nothing has been done. Overall the service has been pretty poor and their communication bad, so I would advise others to look avoid.