I had a really poor customer experience as a buyer with Sawyer and Co Hove. I made an offer on a property which was slightly under asking price. The way I was treated after that was terrible. I heard no response after multiple days and when I phoned to followup on my offer I was spoken to in a very rude and condescending way. It emerged the offer had not even been communicated to the seller which is actually a legal requirement. After reminding them of this my offer was finally communicated to the seller and rejected. I was then told the seller actually wanted more than the asking price. I recommended they update the ad then to save other sellers time and got no response and the ad is still up at the price the seller won't accept. When I compare this to my experience with JacobSteel who I ended up buying my place through it was like chalk and cheese. I made an offer below asking price, I received advice they thought it was too low but they would get me an answer asap. I received a response within 4 hours which was a polite "that is too low, please go higher". I increased my offer and then had it accepted. The process was completed with fantastic customer service throughout. This is my first property I have purchased in the UK. When it comes to buying or selling property in future I would be reluctant to do it through Sawyer and Co because of the poor customer experience I received.