Despite not representing me, the estate agent maintained good, prompt communication throughout the purchase. Due to a problem with the lease and some maintenance issues with the property, this was not a particularly easy transaction, but it may not have completed, had it not been for the work of Kerry-Anne and Luke to help me get these issues resolved. It took them a long time to get a missing window replaced and I had to ask a few times, hence a point deducted. But this was the only negative point to an otherwise professional service. Sawyer & Co care about how they present themselves to buyers, as we will, of course, one day become sellers. As a first time buyer, I found two other national high street estate agents very pushy and persistent with their in-house mortgage brokers. These tactics may bring in short-term revenue, but buyers tend to never use the agent as a seller. In contrast, Sawyer & Co are not pushy and have clearly thought through their long term business plan. Local estate agents are a better way to go, as they rely on their reputation. I would be happy to sell through them in future.