Avoid this outfit at all cost. The Lettings department are clueless and have little regard to the law of lettings to the extent that I cannot understand how they are still in business. The manager, Jeremy needs some serious training with how the tenancy deposit scheme works. (and probably other areas too..) With agents having such a bad rep in this town, you'd think that they would be doing more to prove to the customer that it's not deserved. However this isn't the case. Lazy communication and blame shifting are just a couple of things we've experienced. I find the other glowing references on here hard to believe. Must be family or friends...