3 stars given mainly due to interaction during the finalising of the property. Unfortunately, I did not find the communication smooth with regards to the holding fee being paid as none of the Goodlord links actually worked in the email I received and we were being pressured to pay the holding that day otherwise our second viewing would be cancelled. I did not receive an apology for the links not working - instead, I had to try and pay on my phone which wasn't ideal and was a solution I came to myself. We also did not receive essential key codes for the building to access it on move in day. The three keys we were given did not work. We also noticed lights to the property were left on for a full week before we moved in (we live down the road) and have had to carry out many calls with Bulb to sort out the debt which had been accrued whilst we were not in the property. The viewings were polite and friendly and we did receive good communication from certain colleagues but others not so much and did feel pressured.