One of my worst experiences as a tenant. After moving to Hove from London, where I’ve lived for 20 years, I was hoping for a smooth experience. 3 weeks into the tenancy I’m still waiting for things to be resolved. Flat had an inventory which wasn’t worth the paper it was written on. List of issues: Flat not professionally cleaned - excuse from Joe the Letting Manager (LM). It doesn’t have to be professionally cleaned. They offered to clean the kitchen but I did it myself as who wants to live with a dirty kitchen. Cooker and cooker hood doesn’t fully work- excuse from the LM - we could not expect the inventory to pick that up. Rotten back door - excuse from LM -we could not expect the inventory to pick that up. Windows don’t open - excuse from LM -we could not expect the inventory to pick that up. 1 of the fridges in the kitchen does not work - excuse from LM - we could not expect the inventory to pick that up. Some of the blind cables are broken - excuse from LM - we could not expect the inventory to pick that up. Wood lice coming into the spare room - excuse from LM -we could not expect the inventory to pick that up. Some radiators don’t work. Excuse from LM -we could not expect the inventory to pick that up. Think you all get the message. Zero accountability and minus 100 for empathy for what I’m going through. Credit to the landlords as they are trying to resolve things and had the decency to apologise. Shocking service from this company, especially their Lettings Manager.