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Whitegates Huddersfield

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Whitegates Huddersfield

A selection of reviews/testimonials by highest rating
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1.00 /5

Incompetence personified! No understanding of contracts or how they work, the MD is never available (or so they tell you, but my wife sat in their offices today and observed the ladies on the phone telling someone he is not in the office while he walked past), told my wife to climb 4 meters up to change an external lightbulb that was too high for the electrician to reach, argued with me that wet and damp are two different issues, have sent me three differing calculations for my final rent payment, the staff have no understanding of professional etiquette. For months they bothered me about my rent being late as they were incapable of updating their system and just a couple weeks ago I was told that the rent payment due on 30th of December was late and when I queried it I was sent a statement as proof, but it showed the "missing" payment as having been received on the 27th December.

review by Steve Byrom

Reply from agent

Hi Steve, our contracts are a legal contract by a solicitor and if you want an appointment with the director anything has to go through the manager first as procedure. For changing light bulbs and general up keep as a tenant you have to maintain this. Our staff are trained and we up keep the best lettings agents with over 1,200 properties so we must be doing something right. We have issued you with your final payment with your demands and have been very accommodating. The calculations which we got from yourself were wrong and we understand you are frustrated about this but our system manually works it out, if you have an issue with our system then it is run by a third party who also supplies from many more agents. Also please note we also gave you an early break. We did everything over and above for you but still not happy, not our fault you didn't have your rent up to date. We wish you the best for the future.

Contact details

Sales Phone:

01484 548126

Lettings Phone:

01484 548126

Opening hours

Monday-Friday: 09:00 - 17:00 Saturday: 09:00 - 01:00

Address

6-7 Cherry Tree Centre , Market Street, Huddersfield, West Yorkshire, HD1 2ET, West Yorkshire , UK, HD1 2ET

About

Website:

https://www.whitegates.co.uk/estate-agents-and-letting-agents/branch/huddersfield

Property is our passion and we have been renting and selling homes in Huddersfield for over 45 years. We have earned a reputation for providing a first class service and the very highest levels of customer satisfaction, delivered by teams of skilful, trained, highly motivated property professionals and we're proud to have been awarded the Whitegates Brand Leader award annually since 2016. Instruct Whitegates to sell or rent your home in Huddersfield and you get all of the following benefits, plus more: - All our years of local expertise - Free, no obligation valuation and advice - Ongoing updates from our friendly staff - Local and in-house advertising - Immediate inclusion on the Whitegates Huddersfield website and high quality brochures - Advertising on the biggest property websites including Rightmove Being the largest letting agent in Huddersfield with over 1300 properties managed and the largest Whitegates Office nationally, we pride ourselves on our customer service to our clients & are well equipped to ensure your expectations are met.

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