They don't even deserve 1*. They are the worst agency ever, don't ever go to them in any cases. Me and my boyfriend were looking for a house for next year and we found one online. We saw that it is throughout Whitegates so we called them and arranged a viewing for next day. We fell in love with the house but they told us that the landlord wants us to move now or he can't promise to keep the house for us till September. Somehow the agency "convinced" him to keep the house for us and they told us we need to pay £250 administration fee to keep the house for us. After we paid the money they told us that the last thing we need to do is to fill in an application form and to submit it, but the form was for another letting agency. The application form was ridiculous. We filled it in but all the time after we submitted it, they wanted from us new information and things that we need to provide them. After two-three weeks I got a call from Whitegates telling me that my form was declined and we lose the house and that they will pit it back on the market. I asked them if we'll get our money back and they said that it's nonrefundable. So now we lost £250, our time and we don't have a property where to live. Don't you ever go to them.