Lovelle HUMBERSTON listed a house for sale which we wanted to view. We were able to view it rather quickly, the lady who showed us round was very nice also, think she’s the owner but I can’t be sure. We put an offer in on the property straight away, the offer was above asking price. The seller apparently wanted the person who could move the fastest. Lovelle allowed us and another buyer battle against each other basically, we were told the first person who could move the fastest could have the property. I was told we were in a much simpler chain than the other buyers. I rushed around for a couple of days, tried so hard, put pressure on our buyers to move things as quickly as possible. I contacted Lovelle each time I got a step further and the whole way was told we were one step ahead of the other buyer. We were told we would be given a decision one day however we were kept hanging on. The next day I contacted them to be told they were waiting on contact from the seller. Another day passed, I received confirmation our buyer had completed all steps and we were ready to go so I called and they said they will call the seller but they were so confident the property was ours, they said they will call me back straight away... they didn’t! That evening passed, we thought the property was ours. I called again in the morning and was told someone will call me back. I received a call back some time later to be told they were giving the property to someone else! I understand the buyer makes the overall decision but Lovelle should never have allowed this. It was so stressful and they didn’t seem to care. This also happened to a friend of ours, they said they had the exact same experience with Lovelle having to battle against another buyer. I wasn’t going to write a review however I made a comment on a Facebook picture they uploaded a few days ago and the comment was deleted. Why delete the comment and block me from commenting on any other post! I did screenshot the post and comments however I can’t post them on my review. I would never deal with this estate agent again, buying or selling!NegativeResponsiveness, Quality, Professionalism