Good afternoon Miss Moo, I am terribly disappointed that you have left us a negative review. Our customer service level is very important to us and we strive every day to get it right. Our customer satisfaction survey is currently running at 99% of customers that would recommend us. I have searched our sales data base so that I may make contact with you, however I have been unable to locate your details as ever being logged on our system. I can only presume that maybe it was a property to let that you went to view and this is not something that is handled at my office. I do hope you will get in contact with me at your earliest convenience so that I may investigate the issue further. You can contact me direct on s.nicholson-merritt@lovelle-property.co.uk or by telephone on 01472 812250. I look forward to hearing from you. Samantha, Branch Partner.