Good afternoon Larissa, I am sad to read your review today and to see you have struggled making an appointment. I have searched our database and I can see you haven't had any dealings with my branch here at Humberston. It is disappointing as an independent branch to receive a negative review when we have had no relations with you. We pride ourselves here on customer service and always strive to get it right. I would love the opportunity to discuss your review with you direct, if you could contact me at your earliest convenience on s.nicholson-merritt@lovelle-property.co.uk or by telephone on 01472 812250 and ask to speak with Samantha. I look forward to hearing from you.