Hello David, I am terribly disappointed that you have left us a negative review with no explanation as to why. Our customer service level is very important to us and we strive every day to get it right. Our customer satisfaction survey is currently running at 99% of customers that would recommend us. I have searched our sales and lettings data base so that I may make contact with you, however we have been unable to locate your details as ever being logged on our system. I do hope you will get in contact with me at your earliest convenience so that I may investigate and resolve the issue. You can contact me direct on s.nicholson-merritt@lovelle-property.co.uk or by telephone on 01472 812250 and ask to speak with Samantha. I look forward to hearing from you.