Whitegates came to value my mother's house. The woman who came didn't seem particularly interested and my mother wasn't impressed by her general attitude. We had two other local agents come out as well. Thank goodness we did. Whitegates valued the house as £105,000. The other two said we might get £200,000. Whitegates called me and I queried the low valuation but the woman I spoke to said that the other agents had grossly over-estimated the value and she stuck to her original figure of £105,000. We chose one of the other two and the property was really popular: we had about ten offers, all over £200,000 and eventually sold it for £215,000. I'm really glad we didn't listen to Whitegates - I wouldn't have any faith in them at all after our experiences.