I would look elsewhere if you want complete management. You'll have a better chance of contacting your GP before Whitegates once you've signed into full management. As my phone calls continue to be buttoned, I'm hoping that they will reply to me in this manner. You'll receive the "ohh sorry must be the phonelines" message after I call with a different number. I'm hoping they'll notice this and get in touch with me to assist me with the charges I'm still paying for even after canceling. Anything handled through this company has been stressful. From Painting & Decorating companies to inspect leaks, to Locksmith charges without any notice. I ended up managing this myself, but still pay management fees because I don't know why? I wouldn't use again for Property management.