A warning to anyone using this company. We were told we could view a property and then informed that it had not yet been cleaned. We were informed we would be called when the property had been cleaned ready for viewing, this never occurred. When viewing the property there was mould all over the bathroom, a fire hazard in the kitchen with a plug socket hanging out of the wall and a pot of unknown liquid in the cupboard under the stairs. After being informed that we would like to keep a pet there, the agent ensured she would contact us later that day with an answer and then after no call arrived we contacted them. Another call was promised for the next morning. When no call occurred by 2pm that day we contacted the company to find out that the first person viewing had taken the property. While this is understandable, not informing someone of this is rude and unacceptable. After reading reviews of how the office is managed I have no trouble in believing them to be true. The level of customer service here is absolutely atrocious.