Would never use this company. Didn't get in to my property until 5:30pm on the day when they should have been out at 1:00pm. I understand this is out of Whitegates control but the seller advised us Whitegates had never advised them a time. When phoning Whitegates to see if this was true they said the sale had gone through and was nothing they could do, we would have to wait. As Whitegates close at 5:00 on a Friday we were panicking that we would not get the key if the people did not move out before 5. We phoned our solicitor who phoned Whitegates to see what was happening. As the time was just after 5:00pm, Barbra said it was not here problem as she finished at 5:00pm and slammed the phone down. Absolutely disgusting. Would never buy a house, or sell with them. In the end we spoke to Cameron Mkenzie who knew the seller as they were buying their new house from them. They sorted it all and even stayed late to make sure everything was ok. I have never written a review before but due to the very poor way this branch dealt with everything feel it is necessary. Good luck if you use this company. They are lucky google make you give at least one star.