Went to view a property at the agreed time. The time was then changed to 30 mins later, 10 mins before the agreed time (informed via email not phone call). We spoke to the office staff who seemed unaware that this has happened. We spoke to the agent outside the property who said we had missed our original appoint (the one they changed). No apology was made. We asked if we could see the property quickly as we were already there. The agent didn't seem to want know, and made a feeble excuse about not having time. He came off as a disingenuous in his response and disinterested in our time and business. He didn't seem to care that the company he represents had wasted our time and money and didn't seem to think that asking us to wait a further hour was anything less than an insult. He barely looked up from his phone during his monotone "I understand but.." spiel. I understand that agents don't have to care, but I think they should at least give the appearance of doing so in the interest of the company they represent. Furthermore, if adjustments to the scheduling need to be made, these should be given in good notice and not via email 10 mins before the previously agreed appointment time. A poor experience from a company who don't seem to mind about wasting their clients' time and effort. Needless to say, we won't be looking to view any further properties with them or recommending to others in the same position.